SOS CALL CENTER SOLUTIONS is the one-stop-shop of choice for many market-leading virtual call centers. Tap into our wide-ranging solutions that cover the infrastructural needs of inbound, outbound, blended, and multichannel contact centers. From your end, all that’s required are PCs and a broadband connection. Your agents can be located anywhere in the world, and our easy setup system can have your team up and running in a matter of hours.

Feature highlights:

• IVR & ACDIdentify, segment and prioritize customers automatically. Provide them with dynamic information and route calls by department, agent skills, time of day, location and more.
• Campaign ManagementCreate multi-touch call campaigns in minutes with the ability to assign agents or teams by skill set, segment by lead or contact type, include number of times to call, timing between calls and more
• Cloud PBXIntegrated PBX supports both traditional hard phones and installed softphones on the same platform for a consistent experience. Softphones are supported on both Mac and Windows.
• Open Source PlatformCustomize anything to fit the exact needs and processes of your business through apps or integrations built on our open APIs and hosted, scalable platform.
• External Application IntegrationConnect and exchange information securely with other applications. Native Salesforce™ integration lets your staff complete call campaigns without ever leaving Salesforce™.